How to open an e-mail?
One click selects the e-mail. You must double-click on the subject to open it.

How to send an e-mail to multiple recipients?
There are two ways. In the contact list, select recipients and click E-mail. For an e-mail that is being written, type the first letters in the To box to show contacts to select.

How to select or move one or more e-mails?
A single click selects a first e-mail. You can move with the cursor and use the keyboard shortcuts. To select others individually, hold Ctrl + click. To select several that follow at a stroke, hold Shift + click. You can deselect individually with Ctrl + click. To move the selection, click, hold, drag and drop in the desired folder.

How to move one or more e-mails from a list?
Once the e-mails are selected, simply drag your e-mails to a folder on the left and drop.

How to insert an image into the mail body?
To do this, there are two ways.
1/ If the image is already online, use the Insert image button and enter the full URL.
2/ A single click selects a first e-mail. You can move with the cursor and use the keyboard shortcuts. To select others individually, hold Ctrl + click. To select several that follow at a stroke, hold Shift + click. You can deselect individually with Ctrl + click. To move the selection, click, hold, drag and drop in the desired folder.

How to send large files by e-mail?
It is not recommended to directly send large files as attachments because the mailbox of your addressee can be limited or because they get their e-mails through a mail client. Therefore eno suggests you use the file teleporter. You will then only have to copy the URL.

How to retrieve my e-mails stored on an old mailbox?
With eno, you have the Mail Copy tool to copy your messages from one box to another.

How do the antispam and antivirus work?
When bad code is identified (for example, a viral program or phishing content), the antivirus systematically destroys the e-mail before it is sent to your box. If the e-mail comes through anyway, the antispam assigns a note for each e-mail according to the level of undesirability. Finally, it is your personal filter which classifies your e-mails in the inbox, the junk folder or another folder.

I cannot move an e-mail in the Junk folder.
To move an e-mail moved by the filter, you must mark it as read.

How can I avoid e-mails being classified as junk?
If within the filters, the antispam option Do not filter my contacts is enabled, simply add the sender to your contacts.

Can I send mass mailings?
In accordance with the relevant Terms of use, sending unsolicited e-mails (spam) is forbidden. Commercial mailing and any other type of soliciting are equally forbidden. Any non-compliant e-mail may lead to the suspension of the account. For mass message sending, utilize a suitable solution such as SendInBlue.

I receive spam from an eno user. How and where can I report?
eno has a service dedicated to this type of complaint in the Help menu. Simply send us the full e-mail (header included).

Can I change my address on eno and keep my e-mails?
You can change your e-mail address and keep your e-mails by using this form.

My inbox takes a long time to load.
To optimize the loading time, delete unnecessary e-mails and organize your e-mails into folders.